Ten years ago, Niels and Viv found themselves frustrated by the property management companies they had hired to rent out their two homes in the Netherlands. “They didn’t pick up the phone, emails went unanswered, and the finances were always unclear,” Niels recalls. It was then that they decided to take matters into their own hands, and Rental Valley was born—built on the very values they wished to see in the industry: personal, transparent, and fast communication.
What began as a small, home-based venture has grown into a thriving business. Despite this growth, Rental Valley has retained the personal touch that Niels and Viv valued from the start. Their focus on fast, clear communication and real-time financial transparency sets them apart in a market where clients often feel overlooked. “We didn’t want to become just another faceless company,” Viv says. “Even though we manage over 500 properties now, we treat each homeowner like they’re still sitting at our kitchen table with us.”
The personal approach still defines Rental Valley today. Whether managing one property or hundreds, clients feel a direct connection with the team.
By 2018, Rental Valley had expanded from the Netherlands to Portugal’s Algarve region, a move that demonstrated the scalability of their unique approach. “We saw that our personal and fast approach worked really well, especially for homeowners who are using their property only a few weeks per year,” Niels explains. The company’s growth didn’t come at the expense of service quality—in fact, it allowed them to innovate further.
Niels developed an in-house pricing system that allows for ‘micro-pricing’, fine-tuning rental rates to maximise revenue. This attention to detail has helped Rental Valley’s clients outperform the market by 17% on average. “Every day, I dedicate time to adjusting prices to ensure we are maximising the income for the owner of the property,” Niels says.
Transparency is at the heart of Rental Valley’s operations. Clients have access to an online system that provides real-time financial insight, showing exactly where every euro is going. This level of openness has fostered trust and loyalty; 97% of their clients stay with Rental Valley year after year, with only 3% leaving—most of them because they’ve sold their properties.
Beyond transparency, Rental Valley’s commitment to communication sets them apart. Homeowners can easily reach the team for support whenever they need assistance, ensuring fast and reliable communication. “We know how important it is for owners to feel heard and informed,” Viv says.
Running a property management company can be stressful, but Rental Valley has made it a priority to create a stress-free environment for their team and clients. “We realised early on that a happy team leads to happy clients,” Niels explains. The company’s balanced work culture has resulted in a motivated, loyal staff that genuinely cares about both the homeowners and guests.
Over the past decade, Rental Valley has handled more than 100,000 bookings, generating over 30 million euros in revenue for homeowners. But what keeps clients coming back is the peace of mind they provide. Rental Valley isn’t just about maximising income—it’s about making property ownership enjoyable and hassle-free.
Are you curious how Rental Valley can simplify your property management? Get in touch and discover how they can help you enjoy the benefits of their amazing property management formula: stress-free!
For more information please contact Rental Valley on (+351) 808 808 214.
Disclaimer:
The views expressed on this page are those of the author and not of The Portugal News.