The Property Ombudsman received a record number of enquiries in 2023, with 57,635 people seeking support with their property and housing related issues.
According to the latest data, the Ombudsman awarded over £1.52m to consumers in 2023, while 83% of cases resolved by formal decision were found in favour of the consumer.
5,644 disputes were accepted for investigation, marking an increase of 46% from 2022, and 62% of lettings enquiries came from tenants.
In addition, 47% of disputes accepted were resolved through early resolution
Property Ombudsman Rebecca Marsh said: “We offer much more than dispute resolution, our expert teams provide guidance to resolve consumer issues before they escalate to complaints, saving consumers and businesses time and money.
“We also work with businesses to drive best practice through our Codes of Practice which have become the gold standard for the industry.
“The 99% compliance with our decisions shows the industry wants to deliver high-quality service and offer redress where they fall short.”