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Your personal finance questions: How can I complain to the ombudsman over behaviour of the servicer of my mortgage?


Your questions on mortgages, health insurance and pensions

All consumers should have equal access to the Financial Services and Pensions Ombudsman, but they don’t. Photo: Getty

Q My mortgage was sold to an investment fund about eight years ago, and since then my mortgage has been managed by a credit servicing firm.

I have a complaint to make about my credit servicing firm’s handling of my mortgage. Can I make a complaint to the Financial Services and Pensions Ombudsman?



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